Ask
A complaint will be told 20 times, 8 times a compliment. Online, the effect is much greater. Therefore it is important that you know how well your service meets up to the expectations. FranklyView gives targeted insights to the valuation of guests and any possible improvement. The result: You can optimize your service exactly where it is needed.
You will be alerted when a guest is unhappy. You can approach them directly to resolve the problem. The result: more satisfied customers, fewer complaints online.
Share
92 percent of consumers trust recommendations from friends and family over all other forms of marketing. (source: Nielsen) FranklyView makes sharing enthusiasm easy. The result: more online recommendations for your business.
Grow
Each reservation through a booking site cost you a minimum of 12% commission. This percentage increases. FranklyView shows you which guests tend to come back. Through a targeted offer you make them repeaters. The result: More direct bookings and reduction of commission costs.
Pre-arrival you welcome your guests and promote extras and upgrades. The result: More commission free revenue.
FranklyView is best operated on pc, laptop or tablet. It will run in any browser on any platform. The survey also runs on smartphones.
FranklyView is a webbased service. You can run it straight from your browser. No need to install software. We keep it up to date with all relevant new techniques and platforms.
Your survey is available online. You can invite your customers after check-out by e-mail, or on spot (QR-code or url) to participate.
