As a hotel owner, I aim at providing our guests with a perfect stay. I appreciate it when they tell us how they experienced their stay. Especially when we can improve something. Guests often find it difficult to critize face-to-face. And at check-out usually they don’t have time for evaluation of the service.
So I was looking for a better way to collect feedback. I wanted to encourage satisfied guests to recommend the hotel via review sites and social media. Also I wanted to exploit opportunities in our after sales. These thoughts formed the basis for the development of FranklyView.